Shipping & Return Policy
At Funsicle we are the number one fun in the sun, and we want you to get the most out of your summer. But, if you’d like to return your product for any reason, our customer service team is ready to assist you. You have 30 days once your items are delivered to return or process a warranty claim. Make sure that any non-warranty returns are in resalable condition and back in its original packaging.
To return an item, call us at 1-888-670-4FUN (1-888-670-4386). Keep in mind that there are return conditions, such as no damage due to improper care, that may stop a return from processing.
NOTE: For any Funsicle product returned, we charge a 20% restocking fee. You are responsible for shipping costs.
Shipping is limited to the 48 contiguous United States. We do not ship to Canada or Mexico.
How it Works
- Holiday Season Update: Once your order is received and processed, in-stock items are shipped within 1-2 business days due to elevated order volumes.
- Once your order has shipped, you will receive an email confirming the details of your shipment including the freight carrier's name, contact information, and tracking number.
- Most orders will be delivered in 1-5 business days within the Contiguous United States.
- Destination times vary depending on weather, distance, and accessibility to your city. Some cities, including lower-populated areas, may require additional time because the carrier may have to transfer to a local carrier.
- Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, and weekends.
- Any damage to contents should be reported upon receiving.
- On items over 150 lbs., your item will be delivered curbside, meaning to the end of your driveway, by an LTL freight carrier. Your item will arrive in an oversized box that is banded to a pallet. (see Freight Shipment Policy)
- On items under 150 lbs., your item will be delivered to the front of your residence by either UPS, FedEx or USPS.
- Delivery drivers do not help bring the product into your home or up any stairs.
- Certain remote and difficult delivery locations within the United States may incur additional shipping charges. We will contact you after purchase if this applies to your order to discuss options.
- Refused shipments and all orders canceled after the product has shipped will be subject to return freight charges. Once we receive the product back in our warehouse, your refund will be issued minus the cost of return shipping and a restocking fee.
Funsicle partners with proven carriers UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
- Standard Ground Shipping: 1-5 business days.
- Second Day Air: 2 business days after shipment
- Next Day Air: 1 business day after shipment.
Providing The Correct Delivery Address
Due to variances in tax laws from state to state, once an order has been placed, we are no longer able to alter the shipping address. Please make sure that all of your shipping information is correct before placing your order.
Shipping & Order Confirmations
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.